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This writer had a not-so-good experience with Xulon. I edited a manuscript and suggested Xulon to the author. The author bought a whopping 3,000 copies, which had to produce a hefty financial windfall for Xulon. However, we found that the chapter order wasn’t quite right, and we asked if they’d correct that in future copies. They said there was no way they’d do that without a $158 fee. One would think that in light of their huge profits in this case, they’d have agreed to make the correction free, but no chance. Hopefully, they’ve become more customer-friendly since.

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